The Regional Crisis Programs support individuals in crisis and provide continued service based on urgency, so they are able to remain in their homes rather than in hospital. These crisis programs are available for individuals currently accessing mental health care services, as well as those requiring mental health care services for the first time. The Regional Crisis Programs are fully integrated and coordinated with the hospital’s Mental Health program and the broader mental health care system.
Hospital Crisis Program
The Hospital Crisis Program supports individuals who arrive at the hospital’s Emergency Department. A crisis worker is available on site 24/7 to provide assistance for individuals experiencing an emotional or psychiatric crisis. The program’s services are extended to all Scarborough residents from 11:30 p.m. to 7:30 a.m.
Community Crisis Program
Serving the Scarborough and East York communities, the Community Crisis Program is for individuals who are 16 years or older and who are experiencing mental health symptoms, including feelings of sadness, hopelessness, or anxiety.
Staffed by professional crisis workers, services include:
- 24/7 telephone crisis support: 416-495-2891
- Crisis de-escalation and support
- Safety and crisis planning
- Mental health assessments and referrals to appropriate community resources
- Brief psychotherapies
- Community visits
Mobile Crisis Intervention Team
The Mobile Crisis Intervention Team (MCIT) is a collaborative partnership between the hospital and Toronto Police Service (TPS). This program provides community crisis response to individuals who are experiencing a mental health crisis from a police constable and a registered nurse, both trained specifically in the area of mental health. The team works together to assess the individual’s needs, intervene, de-escalate the situation, and ensure connection with the appropriate services. The MCIT provides secondary response to 911 calls involving individuals experiencing a psychiatric or emotional crisis that requires intervention. This program services all of Scarborough. MCIT responds only to calls received from TPS via 911 dispatch or police radio calls.