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The Regional Crisis Programs at TSH supports individuals in crisis and provides continued service, based on urgency, so they are able to remain in their homes rather than in hospital. These crisis programs are available for individuals currently accessing mental health care services, as well as those requiring mental health care services for the first time. The Regional Crisis Programs are fully integrated and coordinated with both the hospital’s Mental Health program and the broader mental health care system.

What We Offer

Hospital Crisis Program

The Hospital Crisis Program is in place to support individuals who arrive at the hospital’s Birchmount campus Emergency Department. A crisis worker is available onsite 24/7 to provide assistance for individuals experiencing an emotional or psychiatric crisis. The program’s services are extended to all Scarborough residents from 11:30 p.m. to 7:30 a.m. This program is offered through the Birchmount campus Emergency Department.

Mobile Crisis Program

The Mobile Crisis Program at TSH provides a 24/7 community crisis Telephone Response, community crisis response and crisis follow-up services. The program is staffed by mental health care professionals and is available for individuals 16 years of age and older in Scarborough and East York who are experiencing a mental health crisis. Program staff also provide follow-up to individuals to utilize the Hospital Crisis Program within 24 hours of that individual leaving the hospital. It is one of the three main mobile teams covering Metropolitan Toronto. You may contact the Telephone Crisis Response 24/7 at 416-495-2891.

Mobile Crisis Intervention Team

The Mobile Crisis Intervention Team (MCIT) is a collaborative partnership between TSH and the Toronto Police Service (TPS). This program provides community crisis response to individuals who are experiencing a mental health crisis from a police constable and a registered nurse, both trained specifically in the area of mental health. The team works together to assess the individual’s needs, intervene, de-escalate the situation and ensure connection with the appropriate services. The MCIT provides secondary response to 911 calls involving individuals experiencing a psychiatric or emotional crisis that requires intervention. This program services all of Scarborough. MCIT responds only to calls received from the Toronto Police Service via 911 dispatch or police radio calls.

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