• Dialysis Patients Share Personal Experiences In New TSH Video
    Published October 9, 2012

    On March 29, The Scarborough Hospital premiered a unique new video that chronicles the thoughts, experiences and advice of Chronic Kidney Disease patients who receive care at the hospital.

    However, as much as it is an outstanding educational tool for patients and their families, it also proved to be an excellent lesson about providing patient-focused care for healthcare providers.

    “The team in the Nephrology and Diabetes program had originally planned to create this video as an instructional tool with basic information about CKD and how to best prepare for dialysis,” said Ethel Doyle, Patient Care Director of Nephrology and Diabetes at The Scarborough Hospital.

    “However, when we vetted the idea through a group of patients, the journey took an abrupt turn. The patients told us that a video which provided information and experiences directly from those patients living with CKD would be much more valuable, and we changed the focus to what we have today.

    “This experience truly reminded all of us as healthcare professionals that asking and listening to patients is the most valuable means for learning how to improve the patient experience and serve our diverse community.”

    “I am hoping that the passion and honesty that the patients in this video had drives the message home for everyone who uses it,” said Terri Bradshaw, one of the eight patients interviewed for the video. “I also hope it will guide patients and healthcare providers alike in seeing dialysis in any form as the common thread that helps us enjoy a longer and healthier life.”

    The video will also be made available for patients and families through the Kidney Foundation.

    “We are very excited to work with The Scarborough Hospital in getting the message out about this excellent educational tool that will benefit dialysis and CKD patients across the province and beyond,” said Wendy Kudeba, Director of Marketing and Communications for The Kidney Foundation of Canada, Ontario Branch.

    Paulette Lewis, a Nurse Practitioner in The Scarborough Hospital’s kidney clinic for the past eleven years, points out that “many patients who come to us are reluctant to start dialysis. After all, it’s not like something you do for a few weeks and be done with it; dialysis is for the rest of your life. This video will help new patients understand that, once they start on dialysis, it can make a positive difference in their lives.”

    The full video is available on The Scarborough Hospital’s YouTube Channel.

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Our mission is to provide an outstanding care experience that meets the unique needs of each and every patient. To do that, we need to hear from you.

You may receive a questionnaire in the mail about your stay at The Scarborough Hospital. By answering the questions and returning the form to us, you can help us continually improve the care we deliver to our patients. You can provide feedback at any time through the Patient Feedback Form on our website.

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