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  • From Start to Finish, A Great Care Experience for Patient’s Mother
    Published November 26, 2013

    As a staff member at The Scarborough Hospital for the last 15 years, Marissa Hussain is keenly aware of the compassionate and professional health care services patients receive on a daily basis. However, she was able to witness this outstanding care in action when her mother was a patient this past summer.

    Marissa’s mother Marilyn was admitted to the Birchmount campus in late July for a hip replacement and “from the pre-admission process through to her surgery and recovery everything went really well,” said Marissa, who currently works in the Patient Registration department.

    “We were really impressed with everyone who was involved,” said Marissa.

    “She was nervous about being put under anesthesia but Dr. Malik was very reassuring to her. Dr. Christine Young was her surgeon and she did an outstanding job with her hip replacement. And she also had a great experience with her nurses when she was an inpatient.”

    Marissa’s family has lived in Scarborough for over 20 years; however, this was her mother’s first time as a patient at the hospital.

    “She found all the staff very friendly and prompt and really loved the amount of patient interaction there was,” explains Marissa.

    “Although you never want one of your family members to be a patient in hospital, I’m glad my mother now knows why I enjoy working at The Scarborough Hospital so much!”

Share Your Experience With Us

Our mission is to provide an outstanding care experience that meets the unique needs of each and every patient. To do that, we need to hear from you.

You may receive a questionnaire in the mail about your stay at The Scarborough Hospital. By answering the questions and returning the form to us, you can help us continually improve the care we deliver to our patients. You can provide feedback at any time through the Patient Feedback Form on our website.

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