Providing an outstanding care experience that meets the unique needs of each and every patient is something that TSH staff do naturally every day. But for patient Hughes Gibson, the caring and professionalism he encountered at the General campus earlier this year had extra special meaning.
In late January, Hughes was rushed to the General campus Emergency Department by ambulance suffering from complications related to Diverticulitis. The 82-year-old had never been admitted to hospital before and was feeling “quite helpless.”
“However, from the time I arrived at the hospital, I was well looked after,” Hughes explained.
“The doctors were very pleasant and disarming and they and the nurses all made me feel quite comfortable and told me that I was going to be okay.
“When you’re 82 and never been to the hospital before you start to think that your days have caught up with you, and to be assisted with this sort of kindness and warmth was truly reassuring.”
Hughes continued to be impressed with TSH’s “culture of concern which seems to permeate the institution as a whole” when he was admitted to an inpatient unit.
“An electrician, who was engaged with another project on the floor, noticed and repaired a malfunctioning fixture over my bed without my even asking for it,” he said.
Once home, Hughes made it a point to send a letter of compliment straight to TSH President and CEO Dr. John Wright to highlight his experience and commend him on the “respect the hospital holds for the people in its care.”