At 69 years of age, Barete Santourdjian had never been in hospital for surgery before in his life. So when he came to The Scarborough Hospital’s Birchmount campus this past May to have his prostate removed, he naturally was anxious and worried about what to expect. However, from patient registration all the way through to the nurses on his floor, Barete was impressed with the “professional, compassionate and pleasant” care he received.
“I cannot compliment you enough for the great service your staff extended,” said Barete.
“There was a lovely lady when I registered and we joked around about how I would like a room with an ocean view and some caviar,” he laughs.
Barete also greatly appreciated the post-operative care he received from Patient Care Manager Nazira Habib and her team, including nurses Kirstin Anderson, Tonya Delucia, Paula Small, Natacha Walker and Yvonne Jackson.
“Every day the nurses were sympathetic, smiling and did their upmost to make me feel relaxed,” he explains. He recounts a time during his three-day stay when he had a painful reaction from a needle he had received in his back. “The nurses came in within what seemed like a minute to help me with it and ‘boom!’ the pain was gone.”
Although he hopes never to be a patient in hospital again, Barete admits that “if I have to I will definitely come back to the Birchmount campus at The Scarborough Hospital.”