• Patient’s Son Grateful for Compassionate Care During Difficult Time
    Published October 15, 2013

    Losing a parent is undoubtedly one of life’s most difficult experiences. However, for Brian Goddard and his family, the “compassion and professionalism” from staff on the 3 Central Medicine Unit at the General campus made this painful situation “bearable.”

    Over this past summer, Brian’s 90-year-old mother Margaret suffered a fall at her Scarborough retirement home and developed the bacterial infection Carbapenem-Resistant Enterobacteriaceae (CRE). In early July, her symptoms worsened and she was admitted to the General campus on July 5.

    “The support from the nursing staff on 3 Central was incredible,” said Brian. He was particularly impressed with Zonia, Eva, Eric  Angie, whom he met during his mother’s stay on the unit.

    “Zonia was wonderful in helping us with information. No question was too dumb. Eva was so gentle with my mom and was never in a rush. Eric was really good too and offered to give us a hug. And Angie was also just as compassionate,” Brian explained.

    “To say they cared for what my mother and the family were going through would be a vast understatement.”

    Despite thinking his mother may die the same day she was admitted, Margaret rallied over the weekend, before passing away the afternoon of July 8.

    Brian credits the “level of concern” the nursing staff showed to his mother as helping her “pass away with as much dignity as humanly possible.”

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