When Stephen Ngai’s 92-year-old father suffered a serious fall, Stephen rushed him to the emergency department at The Scarborough Hospital’s Birchmount campus.
“The nurse who first looked after my father was very professional and passionate about his well-being,” says Stephen. “The doctor was great too, and immediately ordered my father a scan.”
Stephen and his family moved to Scarborough in 1989 and have had many experiences with both hospital campuses over the past 24 years. Stephen says he is happy to see improvements and would certainly recommend the hospital.
“After my dad’s experience, my wife was sent to the Birchmount campus emergency department due to an irregular heartbeat,” says Stephen. “The nurses were again passionate and professional, and I love to see them working to save lives.”
“What we (patients) want are respect, passion and care.”
Stephen is grateful he and his family can find those features at their local community hospital – TSH.