Coaching and mentorship curricula recognized as one of Canada’s best
In one of Canada’s fastest growing communities, Scarborough and Rouge Hospital (SRH) is developing and supporting tomorrow’s health care leaders through coaching and mentorship. Since 2016, SRH leaders have participated in the hospital’s Partnering for Performance and Growth: Coaching and Mentoring mandatory educational program. And the hospital’s commitment to leadership development and ongoing performance feedback is getting noticed.
Last night, SRH’s program won a National Award of Excellence from the Institute for Performance and Learning (I4PL), an organization that sets standards for excellence in workplace learning and development Canada-wide, at the Institute’s annual Awards Gala.
“We are honoured to be the recipients of this prestigious award,” said Rhonda Lewis, Vice President Human Resources and Volunteer Services, SRH. “SRH is proud to provide exemplary care for our patients and their families – however, to make this happen we need to support our leaders and staff and help them be the best they can be. We are providing our leaders with the skills and knowledge to be great mentors and coaches, and we are building a pipeline of future leaders through formal education and mentoring programs.”
The award recognized SRH’s innovative, sector-leading approach to developing talent and recognizing performance. Based on a strong curriculum, developed with support from the coaching consultancy Potentials Realized, the Partnering for Performance and Growth program has contributed to a hospital-wide culture of on-going performance feedback and recognition.
To achieve this culture, SRH leaders took risks and removed policies and processes that were not working.
In a bold move for a Canadian hospital, SRH eliminated its annual performance review process, and, using the coaching education, launched Valuing Individual Performance (VIP) Chats – which promotes two-way conversations between leaders and staff that encourage real-time recognition and constructive performance feedback.
“The results have been overwhelmingly positive,” explains Waheeda Rahman, Director, Organizational Development & Diversity. “Eighty-eight per cent of our leaders felt confident using their new skills, and 90 per cent of our future leaders would recommend our programs to their peers. But most excitingly, the number of staff who now receive regular performance feedback has increased to 55 per cent with the start of VIP Chats.”
One of just five I4PL Award of Excellence winners, SRH joins top Canadian corporations TD Bank Group, Shoppers Drug Mart, Blackberry, and Hydro One, as a leader in prioritizing learning and development in the workplace.
Through coaching conversations and mentoring, SRH is developing talented health care professionals and creating a workplace culture that supports performance feedback and recognition.