• SRH Summer Pathfinder volunteers are here to help
    Published August 14, 2017

    Above: summer pathfinder  volunteers Faizah Sayyid, Syntheya Leslie, and Khalesah Alli are ready to assist at SRH’s General Site.

    Need directions or assistance at the hospital?

    Summer pathfinder volunteers are on hand at the main entrances of all three SRH sites to help patients and visitors get to where they need to be.

    Sporting distinctive “May I help you?” tee shirts, Syntheya Leslie, 17, Khalesah Alli, 15, Faizah Sayyid, 15, mingle with the flow of people coming through the hospital’s rotating main door.

    “I’ve always been interested in health care, and I thought that volunteering at a hospital would be helpful,” Syntheya smiles. “And I really like the one-on-one interactions that I have with patients.

    Guiding families to patient rooms, walking people to the right elevators, and being friendly and helpful greeters are just a few of the pathfinders’ jobs.

    “The most interesting part is the people you meet,” Khalesah points out. “And we’re getting really good at pushing wheelchairs.”

    Tioshae Mason helps Debbie Philips with directions at SRH’s Birchmount site.

    The pathfinder program is part of SRH’s commitment to exceptional patient and family centered care – from the moment they walk in the door.

    “Navigating our sites can be challenging for newcomers,” explains Florence, Edebiri, Volunteer Services Manager at SRH. “Help from the pathfinders takes the stress off many patients, families and visitors. And it is a delight to see how excited our pathfinders are to greet and lead people in the right direction.”

    The pathfinders, many of whom are high school students from our Scarborough community, are here to help from 8 a.m.  – 4 p.m., Monday – Friday through the summer.

    For patients and family members who need a bit of extra help at the hospital, Florence encourages people to use the Call Ahead program. “When you call ahead for volunteer assistance, you can reserve a volunteer who will meet you as you arrive – with a wheelchair if you need one – and will not leave your side until you are where you need to be,” says Florence.

    To reserve a volunteer, please call 416-438-2911 ext. 6846 or email

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Our mission is to provide an outstanding care experience that meets the unique needs of each and every patient. To do that, we need to hear from you.

You may receive a questionnaire in the mail about your stay at The Scarborough Hospital. By answering the questions and returning the form to us, you can help us continually improve the care we deliver to our patients. You can provide feedback at any time through the Patient Feedback Form on our website.

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