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  • Released July 15, 2014

    The Scarborough Hospital (TSH) and The Scarborough Hospital Foundation (TSHF) have published a joint 2013-2014 Report to the Community, which is now available on TSH’s website at http://www.tsh.to/welcome/governance/annual-reporting/.

    Diversity is the hallmark of Scarborough. TSH’s vision is to be Canada’s leader in providing the best health care for a global community. So, it is fitting that the theme of this report is “Our Global Community”. In this report, TSH and TSHF share stories that highlight how The Scarborough Hospital is living its vision every day.

    The stories highlight:

    • the sources of grassroots giving (Maddie’s Ties That Bind or Donor Shows Support Monthly);
    • volunteer support (Volunteers at Your Service);
    • programs that address the needs of our communities (Online Psychotherapy Adds to Client Research);
    • staff who help patients navigate their illness (Nurse Navigator Guides the Way for Breast Cancer Patients);
    • the commitment of our global community (Chinese New Year Appeal Shows Scope of Generosity or Philanthropic Councils Chanel Passion of Community Donors);
    • and so much more…

    the Statements of Revenue and Expenses, TSH continues to deliver solid fiscal management, ending the 2013-2014 year on budget with an operating surplus of $1.4 million. Operating efficiencies were realized through numerous strategies, including TSH’s adoption and spread of LEAN quality improvement methods across the hospital. Concurrently, the hospital maintained or enhanced patient safety, quality of care and a healthy workplace for its team. Several examples are highlighted in the Report to the Community:

    • TSH’s performance in Ontario’s pregnancy, birth and childhood registry – the Better Outcomes Registry and Network (BORN) – exceeds its peer hospitals and in many cases rates ahead of the province (Special Delivery).
    • TSH attained Exemplary Status by Accreditation Canada in 2013 with a 98.8 per cent compliance rate and the hospital’s Laboratory Services scored high in standards set out by the Ontario Laboratory Accreditation this past fall, averaging 95 per cent across both campuses (Award-Winning Performances).
    • TSH achieved a Gold Quality Healthcare Workplace Award from the Ontario Hospital Association and Ministry of Health and Long-Term Care acknowledging the hospital’s sustained focus on a healthy workplace and on patient safety and quality of care (Award-Winning Performances).

    And, the Report to the Community spotlights the Hospital and the Foundation by the numbers:

    • Top 10 among Ontario hospitals for the highest volume of breast reconstruction cases
    • 5,000 babies delivered each year at TSH
    • 24,000 visits annually to the hospital’s oncology program
    • 791 donors who have given for 10 or more consecutive years
    • 100% score in a 2013 audit by the Ontario Workplace Safety and Insurance Board
    • 51,432 hours of volunteer service for 2013-2014
    • 6,000 chronic kidney disease patients and 700 dialysis patients
    • 1,231 donors who have given a gift of $5,000 or more
    • 43% reduction since February 2013 in Emergency Department wait times before patients are admitted
    • 175 new volunteers who joined TSH in 2013-2014
    • Nearly $6 million in grants and bursaries in 2013/14 to support excellence in health care

Share Your Experience With Us

Our mission is to provide an outstanding care experience that meets the unique needs of each and every patient. To do that, we need to hear from you.

You may receive a questionnaire in the mail about your stay at The Scarborough Hospital. By answering the questions and returning the form to us, you can help us continually improve the care we deliver to our patients. You can provide feedback at any time through the Patient Feedback Form on our website.

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