• Released October 9, 2014

    The Scarborough Hospital (TSH) has launched a planning process to renew its strategic and clinical directions plans. As part of this process, and in the spirit of engagement, TSH has been reaching out to all of its key stakeholders including staff, physicians, the TSH Foundation, volunteers, patients, provider partners and various community groups.

    TSH is also extending this outreach to the broader Scarborough community. To build on our relationships and develop new opportunities for collaboration and service delivery, we invite our community residents to participate in a special Community Engagement Session on Thursday, October 23, 2014.

    “We want to hear from as many people as possible,” says Robert Biron, President and CEO, TSH. “Everyone’s input is valuable and we will be taking these insights and feedback into consideration as we develop our strategic plan, which will shape this hospital’s future for the next three to five years.”

    Community Engagement Session Details
    Date: Thursday, October 23, 2014
    Time: 6:30 – 8:30 p.m.
    Location: The Scarborough Hospital
    General campus, Lee Family Auditorium
    3050 Lawrence Ave. E., Scarborough, ON

    Community members are asked to please RSVP their confirmed participation via email to: no later than Friday, October 17. Refreshments and parking passes will be provided.

    “We have had many successes at TSH and these have only been possible by a collective effort,” says Robert, “and it is this collaborative spirit that will define our approach and solutions for the future.”

    A great number of these successes were born out of the strategic plan that TSH launched five years ago. This plan was an exceptionally important roadmap for the organization and a significant undertaking that included a new Mission, Vision and Values. Building on this achievement, two years later, TSH launched its Clinical Action Plan (CAP), which identified investment priorities in clinical services based on the changing needs of our community, while also incorporating the ‘ideal patient experience’ into every aspect of the hospital’s work.

    Since 2009, these plans have guided TSH’s daily activities and priorities, which have led to exceptional outcomes, innovations and awards for the hospital. Some of the many notable examples include:

    • A Chronic Disease Prevention Model that is helping to direct care in our Diabetes, Chronic Kidney Disease, Home Dialysis and Medicine programs;
    • A comprehensive Hospitalist Model for all acute adult inpatient units at both campuses;
    • An Exemplary Status rating from Accreditation Canada in 2013;
    • Achieving the lowest overall Emergency Department wait times among hospitals in the Greater Toronto Area;
    • Outstanding obstetrics outcomes, both among peer hospitals and province-wide;
    • A diversity framework and action plan that responded to the needs of our diverse community, including the opening of our innovative “Global Community Resource Centre”; and,
    • Consecutive Quality Healthcare Workplace Awards from the Ontario Hospital Association and the Ministry of Health and Long-Term Care, which recognizes our sustained focus on a healthy workplace, patient safety and quality of care.

Share Your Experience With Us

Our mission is to provide an outstanding care experience that meets the unique needs of each and every patient. To do that, we need to hear from you.

You may receive a questionnaire in the mail about your stay at The Scarborough Hospital. By answering the questions and returning the form to us, you can help us continually improve the care we deliver to our patients. You can provide feedback at any time through the Patient Feedback Form on our website.

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