• Released February 22, 2016

    The Scarborough Hospital (TSH) welcomes Syrian refugees settling in Scarborough and throughout Toronto. The hospital’s many well-established programs and services for newcomers are ready to meet their health care needs.

    “No matter if you are a newcomer to Canada or have lived here all your life, finding the right health and community services where and when you need them can be challenging. However, our community offers many exceptional supports to its residents and we’re proud to count The Scarborough Hospital as one of them, providing world-class health care close to home,” said Waheeda Rahman, Director, Organizational Development and Diversity at TSH.

    Programs and services at TSH that can assist newcomers include:

    • The Global Community Resource Centre at the General campus. The Centre is a partnership with various community agencies in Scarborough to support patients and families with increased health literacy and better access to community services. The unique model of the Centre includes a ‘Community Desk’, which provides free information and referrals to agencies in the community. In addition, these agencies, along with TSH staff, provide multilingual workshops on a range of topics every second and fourth Wednesday of the month.
    • A comprehensive interpretation program to assist patients who encounter language barriers at the hospital, including on-site interpreters at both campuses, telephone interpretation services available 24/7 in over 200 languages, and sign language interpretation upon request.
    • Patient materials in multiple languages.
    • Many staff members and physicians who can provide care in multiple languages.
    • Supporting diverse birth practices by assisting expectant mothers in giving birth their way, according to their preferences, customs, and beliefs. TSH has two obstetricians who speak Arabic – one at each campus. In addition, a majority of the obstetricians are female. Expectant parents can connect directly with an obstetrician, or one of the two midwifery organizations the hospital partners with, by visiting the TSH website.

    Information about these programs and services, as well as the many others TSH provides, is available on the hospital’s website at

    TSH’s staff, physicians, and volunteers have long shown leadership and passion for delivering outstanding care that is sensitive, respectful, and responsive to the needs of everyone at their hospital. Since 2009, diversity has been embedded in the hospital’s Vision “to be recognized as Canada’s leader in providing the best health care for a global community.”

    The recent launch of the hospital’s new tagline – Local in Spirit. Global in Care. – has meant a renewed focus and commitment to the Vision and to pursuing diversity, equity, and inclusion within the organization.

    Robert Biron, President and CEO of TSH, explains that “the words Local in Spirit speak to our deep roots in Scarborough and how proud we are to embody the strong, tenacious spirit of our community. Global in Care reflects our efforts to understand the unique health care needs of our global community and what makes our corner of Toronto so remarkable.”

Share Your Experience With Us

Our mission is to provide an outstanding care experience that meets the unique needs of each and every patient. To do that, we need to hear from you.

You may receive a questionnaire in the mail about your stay at The Scarborough Hospital. By answering the questions and returning the form to us, you can help us continually improve the care we deliver to our patients. You can provide feedback at any time through the Patient Feedback Form on our website.

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