The Scarborough Hospital (TSH) has been awarded the 2016 Prism Award from the Toronto Chapter of the International Coach Federation (ICF) for the work it has done to build and sustain a coaching culture. This award celebrates excellence and achievement through coaching.
ICF honours businesses and organizations with coaching programs that fulfill rigorous professional standards, address key strategic goals, shape organizational culture, and yield measurable positive impacts.
A high-calibre adjudication panel selected TSH’s work for its extensive, integrated, and sustainable programming that reflects multiple best practices and demonstrates TSH’s clear commitment to coaching.
This multi-faceted programing began in 2014 when TSH’s organizational development department partnered with Jennifer Britton, a professional certified coach, to support a shift towards a coaching culture. These initiatives have led to more motivated conversations across the organization focused on clearer goals and enhanced accountability. TSH’s comprehensive approach includes:
- Mandatory coaching and mentoring training for all leaders, including executives.
- The elimination of yearly performance reviews and introduction of Valuing Individual Performance (VIP) chats, a ‘just-in time’ performance and recognition program grounded in coaching concepts.
- The inclusion of coaching as a support for TSH’s ‘Rise and Shine’ succession management program and ‘Rising Stars’ emergent leaders program.
- A suite of eLearning modules created to support new leaders and sustain learning.
“The Prism Award is a testament to the programs that we have designed to develop our current and future employees, building an organization of leadership from front-line staff up to management,” said Rhonda Lewis, Vice-President, Human Resources and Patient Relations at TSH.
“One excellent example of this is the VIP Chat program. We are building future leaders through this real-time performance review system that advocates for regular conversations between our employees and direct supervisors.”
“We are proud that the ICF -Toronto Chapter recognized our multiple best practice approaches, as well as our ability to sustain the programs,” added Waheeda Rahman, Director, Organizational Development and Diversity at TSH.
“These meaningful and collaborative initiatives offer a better future for our staff that ultimately transfers into better care for our patients.”