The Scarborough Hospital (TSH) is a Best Practice Spotlight Organization (BPSO) candidate, poised to be officially designated as a BPSO in 2018.

BPSOs are health care and academic organizations selected by the Registered Nurses’ Association of Ontario (RNAO) to implement and evaluate its internationally acclaimed best practice guidelines (BPGs). Evidence from these BPGs will be rolled into standards of practice across the hospital to improve patient experiences and outcomes.

Meet the faces of BPSO at TSH as they share what these guidelines mean for patients, the hospital, and the community through a BPSO Q&A series.


Sarah Thomas, Corporate Clinical Resource Leader, Neonatal Intensive Care Unit and Paediatrics

Sarah (ST) first joined TSH’s Neonatal Intensive Care Unit (NICU) in 2005. After three years, she left to pursue an opportunity in Alberta, but rejoined TSH’s NICU in 2011. In April 2012, Sarah became the Clinical Resource Leader for the NICU and Paediatrics, where she helps to facilitate evidence-based practice and family-centred care. Sarah assists with orientation and development for new staff, and works with staff, physicians, and families to ensure that only the best care is provided for TSH’s youngest and most fragile patients.

On the Job

TSH: Did you always want to work in health care?

ST: I grew up in a family of nurses, so I knew nursing was what I wanted to do my whole life. Initially, I wanted to become a labour and delivery nurse, but after completing a final clinical placement in the NICU, I fell in love and never looked back.

TSH: Why did you become a BPSO Lead?

ST: Supporting moms through the breastfeeding journey is essential. As a mom to three girls, I have experienced the bond that results from breastfeeding, and I feel that providing assistance and support to moms in the early days will help them reach their breastfeeding goals and find that bond with their baby.

TSH: What is the best professional advice you’ve ever received?

ST: The first year is the biggest learning curve (in terms of taking on a new role). It seems small, but it’s what got me through some of those first years!

Off the Clock

TSH: Rules to live by:

ST: Dance like no one is watching.

TSH: What’s your favourite way to relax?

ST: Sitting by the lake, and enjoying time with my friends and family

Janine Jackson, Corporate Clinical Resource Leader, Family Maternity Centre

Having spent most of her career in labour and delivery, Janine (JJ) has worked as a Clinical Resource Leader for the Family Maternity Center at TSH since 2011. She supports education for staff, encourages evidence-based best practice, and helps create a positive, family-centred environment for patients.

On the Job

TSH: Did you always want to work in health care?

JJ: I always knew I wanted to be a nurse. I started in cardiology and thought that was where I would spend my career. Then I was bumped into labour and delivery, and after the first delivery I attended I was hooked. I can’t imagine a more fulfilling career!

TSH: Why did you become a BPSO Lead?

JJ: For families who want to exclusively breastfeed, success with breastfeeding is so important to both mothers and their newborns. It is not always an easy journey for the mom or the baby, so having skilled, knowledgeable staff to help families through those difficult moments is so important. I am committed to making sure our families receive excellent breastfeeding support using best practice and consistent teaching.

TSH: In your eyes, how does BPSO candidacy impact patient care?

JJ: It enhances the great work that already is being done at TSH, by ensuring we are using the most up-to-date best practice guidelines. This is important because it means we are constantly improving in order to provide the best possible care for our patients.

TSH: What is the best professional advice you’ve ever received?

JJ: When people are talking, listen. Don’t try to formulate an answer while they are still talking.

Off the Clock

TSH: If you could have any super power what would you choose?

JJ: To fly – hopefully this would cut down on my long commute every day.

TSH: Early bird or night owl?

JJ: Night owl, I love the quiet after everyone else goes to bed.