The Scarborough Hospital (TSH) is a Best Practice Spotlight Organization (BPSO) candidate, poised to be officially designated as a BPSO in 2018.

BPSOs are health care and academic organizations selected by the Registered Nurses’ Association of Ontario (RNAO) to implement and evaluate its internationally acclaimed best practice guidelines (BPGs). Evidence from these BPGs will be rolled into standards of practice across the hospital to improve patient experiences and outcomes.

Meet the faces of BPSO at TSH as they share what these guidelines mean for patients, the hospital, and the community through a BPSO Q&A series.

Person- and Family-Centred Care (PFCC)

Liora Krinsky, Clinical Resource Leader, Medicine and Specialized Geriatrics

Liora (LK) has been at TSH for nearly three years. She is the Clinical Resource Leader for Medicine and Specialized Geriatrics, and consults with members of the interprofessional team to support them in providing excellent patient care. Liora is also a member of the Palliative Consultation team, which meets with patients and families who are experiencing life-limiting diseases.

On the Job

TSH: Did you always want to work in health care?

LK: Yes, from the age of five. I received a gift from my aunt, a toy nursing kit – nursing cap, stethoscope, and thermometer. I was sold.

TSH: Why did you become a BPSO Lead?

LK: I felt the patient was getting “lost” and was more of an “observer” in their own care. When I was asked to co-lead the PFCC guideline, I jumped at the opportunity.

TSH: In your eyes, how does BPSO candidacy impact patient care?

LK: Immensely! Patients are the experts in their own lives and the PFCC guideline will allow caregivers to partner with patients. We encourage patients to get involved in developing strategies to improve the quality, effectiveness, and efficiency of care at all levels of the health care system. When patients are partners, their care becomes more coordinated to their individual needs and they have a better experience.

TSH: Name a colleague you admire and explain why.

LK: I worked in a large academic hospital in South Africa in the 1980s. The Chief Nursing Executive was a progressive thinker and my first mentor. She taught me the concept of “always putting patients before paperwork.” Over the years, this has become my professional mission statement.

TSH: What is the best professional advice you’ve ever received?

LK: Be confident in what you know and always ask what you don’t.

Off the Clock

TSH: I love…

LK: Scuba diving with sharks.

TSH: Early bird or night owl?

LK: Early bird. I meditate every morning before I start my day.

Heather Holden, Clinical Resource Leader, 4Central/ASU, and Specialty Clinics, General campus

Heather (HH) joined The Scarborough Hospital 16 years ago. For the last seven years, she has been serving as a Clinical Resource Leader. She organizes and supports staff educational needs, conducts orientation for new staff, works with staff, patients, and families to foster a positive, caring patient experience based on evidence and quality improvement.

On the Job

TSH: Did you always want to work in health care?

HH: I decided I wanted to work in health care at about the age of 15 when my grandmother was diagnosed with Alzheimer’s. Although, I am told that I had aspirations of being a nurse dating back to early grade school. My mother kept many of my drawings and stories from grades one and two and many of them referenced becoming a nurse “when I grew up.”

TSH: Why did you become a BPSO Lead?

HH: I am always interested in working with staff, patients, and families to improve the patient experience.

TSH: In your eyes, how does BPSO candidacy impact patient care?

HH: It brings a high-level focus to “Patients as Partners” in care! Establishing a true collaborative partnership with our patients can improve a person’s health and wellness, and increase staff and patient satisfaction. As health care providers, we get to know the whole person: their goals, beliefs, values, culture, experiences of health and life circumstances, and care needs.

For more on Patients as Partners, see page 10 of TSH’s Strategic Plan, Building a Healthier Scarborough.

TSH: What is the best professional advice you’ve ever received?

HH: Always have an open mind to new ways of looking at situations.

Off the Clock

TSH: What is your favourite movie or book?

HH: The Notebook. I preferred the movie over the book.

TSH: Where would you bury hidden treasure if you had some?

HH: I wouldn’t bury it. I would share it with friends and family.