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The Scarborough Hospital (TSH) is a Best Practice Spotlight Organization (BPSO) candidate, poised to be officially designated as a BPSO in 2018.

BPSOs are health care and academic organizations selected by the Registered Nurses’ Association of Ontario (RNAO) to implement and evaluate its internationally acclaimed best practice guidelines (BPGs). Evidence from these BPGs will be rolled into standards of practice across the hospital to improve patient experiences and outcomes.

Meet the faces of BPSO at TSH as they share what these guidelines mean for patients, the hospital, and the community through a BPSO Q&A series.

Violence in the Workplace

Jackie Miller, Professional Practice Leader, Social Work department

Jackie (JM) joined TSH 16 years ago as a Social Worker. In her current role as a Professional Practice Leader for the Social Work department, Jackie works collaboratively with the Social Workers to provide them with support and guidance, and represents the department on a number of corporate initiatives.

On the Job

TSH: Did you always want to work in health care?

JM: I always knew I wanted to be a Social Worker. I completed a co-op course in Grade 10, and taught children who were physically and mentally challenged to swim. From there, I volunteered for the Starlight Children’s Foundation, helping to grant wishes to chronically and terminally ill children. I knew that I wanted to help people who were facing adversity.

TSH: Why did you become a BPSO Lead?

JM: I saw it as an opportunity to build on the work that TSH has already accomplished. Staff, patients, and families should feel safe and respected when they are in the hospital.

TSH: In your eyes, how does BPSO candidacy impact patient care?

JM: It allows us to identify areas where we can make changes with input from our staff and patients and their families. BPSO candidacy elevates our hospital’s profile and showcases the great work that we do on a grand scale.

TSH: What is the best professional advice you’ve ever received?

JM: “Never be afraid to ask questions.”

Off the Clock

TSH: If you could have any super power what would you choose?

JM: Time travel.

TSH: Early bird or night owl?

JM: Night owl for sure. Once my kids are asleep safely in their beds I can truly decompress.

Natalie Munro, Clinical Resource Leader, Surgery, Orthopaedics & Rehab

Natalie joined TSH in 2002 and worked as an RN in Surgery and the Intensive Care Unit. She has worked as a Clinical Resource Leader for the surgical program since 2006. She empowers staff to achieve their full potential in caring for patients using evidence-based practice.

On the Job

TSH: Did you always want to work in health care?

NM: I wanted to be a lot of things when I was growing up, including becoming a teacher. I learned I wanted to be a nurse during my first year of studying science at university. I met a few nurses who encouraged me to apply. The rest is history!

TSH: Why did you become a BPSO Lead?

NM: I was intrigued because it is important that everyone feels safe at work. I wanted to be a part of this team in any capacity.

TSH: In your eyes, how does BPSO candidacy impact patient care?

NM: It encourages us to implement practices to stop violence in the workplace; it is so important for staff to feel safe and well-supported at work. We are fostering a healthy work environment for staff and supporting healthy outcomes for patients.

Off the Clock

TSH: What is your favourite movie or book?

NM: The Help. I preferred the book, I like getting caught up in the story line… the movie doesn’t always allow for my imagination to “work overtime”.

TSH: Where would you bury hidden treasure if you had some?

NM: I would hide it somewhere in the woods and then leave clues for my children to find it.