The Scarborough Hospital (TSH) welcomes newcomers and refugees settling in Scarborough and throughout Toronto. TSH’s many well-established programs and services are ready to meet their health care needs.
Programs and services at TSH that can assist newcomers and refugees include:
- The Global Community Resource Centre at the General campus. The Centre is a partnership with various community agencies in Scarborough to support patients and families with increased health literacy and better access to community services. The unique model of the Centre includes a ‘Community Desk’, which provides free information and referrals to agencies in the community. In addition, these agencies, along with TSH staff, provide multilingual workshops on a range of topics every second and fourth Wednesday of the month.
- A comprehensive interpretation program to assist patients who encounter language barriers at the hospital, including on-site interpreters at both campuses, telephone interpretation services available 24/7 in over 200 languages, and sign language interpretation upon request.
- Patient materials in multiple languages.
- Many staff members and physicians who can provide care in multiple languages.
- Supporting diverse birth practices by assisting expectant mothers in giving birth their way, according to their preferences, customs, and beliefs. TSH has obstetricians who speak different languages, including two who speak Arabic (one at each campus). In addition, many of the obstetricians are female. Expectant parents can connect directly with an obstetrician, or one of the two midwifery organizations the hospital partners with.
TSH’s staff, physicians, and volunteers have long shown leadership and passion for delivering outstanding care that is sensitive, respectful, and responsive to the needs of everyone at their hospital. Since 2009, diversity has been embedded in the hospital’s Vision “to be recognized as Canada’s leader in providing the best health care for a global community.” TSH’s Diversity and Inclusion Report celebrates the many ways the hospital has achieved its Vision and the initiatives that have contributed to this success.
The recent launch of the hospital’s new tagline – Local in Spirit. Global in Care. – has meant a renewed focus and commitment to the Vision and to pursuing diversity, equity, and inclusion within the organization.
The words Local in Spirit speak to our deep roots in Scarborough and how proud we are to embody the strong, tenacious spirit of our community. Global in Care reflects our efforts to understand the unique health care needs of our global community and what makes our corner of Toronto so remarkable.
More information on this new tagline can be found in the who we are section of this website and in Connect with the CEO from Robert Biron, President and CEO at TSH.