Crisis programs support individuals in crisis and provide continued service based on urgency, so they are able to remain in their homes rather than in hospital. These crisis programs are available for individuals currently accessing mental health care services, as well as those requiring mental health care services for the first time. The crisis programs are fully integrated and coordinated with the hospital’s Mental Health program and the broader mental health care system.
Hospital Crisis Program
The Hospital Crisis Program supports individuals who arrive at the hospital’s Emergency department. A crisis worker is available on site 24/7 to provide assistance for individuals experiencing an emotional or psychiatric crisis. The program’s services are extended to all Scarborough residents from 11:30 p.m. to 7:30 a.m.
Community Crisis Program
Serving the Scarborough and East York communities, the Community Crisis Program is for individuals who are 16 years or older and who are experiencing mental health symptoms, including feelings of sadness, hopelessness, or anxiety.
Staffed by professional crisis workers, services include:
- Telephone crisis support: 416-495-2891
- Crisis de-escalation and support
- Safety and crisis planning
- Mental health assessments and referrals to appropriate community resources
- Brief psychotherapies
- Community visits
Mobile Crisis Intervention Teams
The Mobile Crisis Intervention Teams (MCITs) are collaborative partnerships between participating Toronto area hospitals and the Toronto Police Service (TPS). The program partners a mental health nurse and a specially trained police officer to respond to situations involving individuals experiencing a mental health crisis. Coverage is now available throughout the City of Toronto.
The MCIT’s mandate is to:
- Make an immediate on-site clinical assessment of the person in crisis
- Attempt to stabilize and defuse the crisis
- Assist in removing the individual from serious harm to themselves or others
- Provide supportive counselling, as needed
- Arrange appropriate mental health treatment through referrals to an appropriate agency or apprehension under the Mental Health Act
- Coordinate and facilitate transportation to the hospital emergency department if further psychiatric and medical assessment is required