• Published August 7, 2014

    Five years ago, The Scarborough Hospital (TSH) launched an exceptionally important roadmap for the organization: our Strategic Plan. It was a significant undertaking for our hospital, which included our Mission, Vision and Values.

    Building on this achievement, two years later we launched our Clinical Action Plan (CAP). The CAP identified investment priorities in clinical services based on the changing needs of our community, while also incorporating the “ideal patient experience” into every aspect of our work.

    Since 2009, these plans have guided our daily activities and priorities, which have led to exceptional outcomes, innovations and awards for our hospital. Some of the many notable examples include:

    • A Chronic Disease Prevention Model that is helping to direct care in our Diabetes, Chronic Kidney Disease, Home Dialysis and Medicine programs;
    • A comprehensive Hospitalist Model for all acute adult inpatient units at both campuses;
    • An Exemplary Status rating from Accreditation Canada in 2013;
    • Achieving the lowest overall Emergency Department wait times among hospitals in the Greater Toronto Area;
    • Outstanding obstetrics outcomes, both among our peer hospitals and province-wide;
    • A diversity framework and action plan that responded to the needs of our diverse community, including the opening of our innovative “Global Community Resource Centre”; and,
    • Consecutive Quality Healthcare Workplace Awards from the Ontario Hospital Association and the Ministry of Health and Long-Term Care, which recognizes our sustained focus on a healthy workplace, patient safety and quality of care.

    Indeed we have much to celebrate at TSH! It’s clear we have a strong foundation from which to build an exciting future for our hospital and local health care system.

    As you know, our health care system is constantly changing. It must adapt to changes in population needs, fiscal constraints, new technologies, research findings and highly informed and engaged consumers. While these are daunting challenges, they provide real opportunities to take creative and bold steps in redefining how we deliver health services to our diverse community.

    Our hospital Board has now launched a planning process to renew our strategic and clinical directions plan. We are calling this process “Forward Together.” The words “forward together” acknowledge that TSH’s many past successes were only possible by our collective team effort and it is this collaborative spirit that will define our approach and solutions for the future. A quote from Henry Ford summarizes it perfectly: “If everyone is moving forward together, then success takes care of itself.”

    Naturally, we will be reaching out to engage all our key stakeholders throughout this planning process – including staff, physicians, the TSH Foundation, volunteers, patients, provider partners and our community. In the coming weeks, we will let you know about the many opportunities for you to get involved throughout our planning. I encourage you to participate in this collaborative process and have your say.

    This is an equally challenging and exciting time for our hospital. I look forward to working with you as we chart the next phase of TSH’s future together and work towards building a healthier Scarborough.

Share Your Experience With Us

Our mission is to provide an outstanding care experience that meets the unique needs of each and every patient. To do that, we need to hear from you.

You may receive a questionnaire in the mail about your stay at The Scarborough Hospital. By answering the questions and returning the form to us, you can help us continually improve the care we deliver to our patients. You can provide feedback at any time through the Patient Feedback Form on our website.

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