At The Scarborough Hospital (TSH), we are committed to delivering safe, high quality care for our patients, providing a healthy workplace for our staff, physicians and volunteers, and developing strong relationships with our community partners. But there is also another very important aspiration which drives us: our focus on serving the diverse community of Scarborough.
TSH has long shown leadership and passion in this area. We were one of the first hospitals in the province to dedicate a department to meet the changing needs of our community nearly 20 years ago. When we unveiled our strategic plan in 2009, we took this a step further. Diversity, equity and inclusion were made key strategic priorities for the entire hospital through the launch of our new Vision: to be recognized as Canada’s leader in providing the best health care for a global community.
Today, we are proud to release the hospital’s first Diversity and Inclusion Report, which celebrates the many ways we have achieved this Vision and the initiatives that have contributed to our success over the last five years. Some notable examples include:
- A comprehensive program to assist patients who encounter language barriers at the hospital, including on-site, phone and sign language interpretation, as well as signage, wayfinding and patient materials in multiple languages;
- A Chronic Disease Prevention Model that provides an equitable approach to how care should be delivered based on each person’s distinct needs;
- Engaging in a number of academic research studies to help the hospital better understand how to deliver care to a diverse community;
- A Performance Development and Review Process that includes evaluating staff on their ‘Interpersonal and Diversity Fluency’;
- A dynamic educational curriculum for staff and physicians to support education around diversity, equity and inclusion, including mandatory training for management staff on how to lead a diverse workforce;
- The opening of the Global Community Resource Centre in June 2012 in partnership with 14 community agencies in Scarborough in order to empower patients and families with increased health literacy and better access to community services; and
- Leading over 1,000 community outreach and engagement activities to help our community better understand their health care options, navigate services and provide input on hospital programs and service delivery.
These accomplishments would not have been possible without the continued dedication and hard work of our staff, physicians, volunteers and community partners. I am honoured to be able to work alongside such outstanding individuals and to be part of such a vibrant community.