Nora Pettler and her husband Mark weren’t planning on having their first child at The Scarborough Hospital. But after their experience with the physicians and staff at the Birchmount campus, Nora feels she “couldn’t have picked a better place to have our baby.”
Nora’s aunt, who used to work at The Scarborough Hospital, introduced them to Dr. Karen Hew when Nora was pregnant. Having only moved to Scarborough about two years prior, the couple were prepared to use a physician they knew in North York, but felt comfortable with Dr. Hew.
These positive feelings continued when Nora went into labour and was admitted to the hospital. “There were so many nurses who took care of me. All of them were genuinely caring and professional. I felt very safe in their capable hands.”
During her labour, Nora learned she would have to have an emergency Caesarean section. “I was so exhausted by this point, as well as very sad, annoyed and worried,” she explained. “But everyone really put me at ease and kept asking if I was okay. I didn’t feel like I was being treated as a patient, but more like a family member.”
Nora and Mark’s little girl was safely brought into the world on July 10.
“Words cannot express the gratitude my husband and I felt for the staff on the maternity unit. They were extremely helpful in guiding us through our experiences as first-time parents.”