• I Ask Because I Care: Patient Safety
    Published September 13, 2016

    Patient safety is a top priority at The Scarborough Hospital (TSH). This includes ensuring that we are delivering quality care that is tailored specifically to each patient.

    One of the ways we do this is by verifying your identity every single time we provide a service, treatment, medication, meal, or when we move you to another area of the hospital – even if the same person is caring for you throughout the day. We do this by asking your name and date of birth, and checking it against your wristband, medication record, or health card, for example.

    Sometimes there is more than one person in the hospital with the same name; or, we may be experiencing a particularly busy day. Double checking your identity at every interaction is the best, evidence-based way to make sure we’re giving you appropriate care that was meant just for you – so please be “patient” with us! (Pardon the pun). And, don’t be afraid to speak up if your care provider doesn’t verify your identity.

    Another way we work to keep surgical patients safe at TSH is by reviewing our Surgical Safety Checklist with you prior to your surgery. This checklist addresses things like the type of surgery you’re having, medications you may be taking, any special precautions, and more. It’s your right to review this checklist with your surgical team.

    To learn more, click the link below for a video on patient safety at TSH.
    I Ask Because I Care: Patient Safety video

Share Your Experience With Us

Our mission is to provide an outstanding care experience that meets the unique needs of each and every patient. To do that, we need to hear from you.

You may receive a questionnaire in the mail about your stay at The Scarborough Hospital. By answering the questions and returning the form to us, you can help us continually improve the care we deliver to our patients. You can provide feedback at any time through the Patient Feedback Form on our website.

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