• Kindness and Warmth of TSH Staff Had Special Meaning for Patient
    Published June 4, 2012

    Providing an outstanding care experience that meets the unique needs of each and every patient is something that TSH staff do naturally every day. But for patient Hughes Gibson, the caring and professionalism he encountered at the General campus earlier this year had extra special meaning.

    In late January, Hughes was rushed to the General campus Emergency Department by ambulance suffering from complications related to Diverticulitis. The 82-year-old had never been admitted to hospital before and was feeling “quite helpless.”

    “However, from the time I arrived at the hospital, I was well looked after,” Hughes explained.

    “The doctors were very pleasant and disarming and they and the nurses all made me feel quite comfortable and told me that I was going to be okay.

    “When you’re 82 and never been to the hospital before you start to think that your days have caught up with you, and to be assisted with this sort of kindness and warmth was truly reassuring.”

    Hughes continued to be impressed with TSH’s “culture of concern which seems to permeate the institution as a whole” when he was admitted to an inpatient unit.

    “An electrician, who was engaged with another project on the floor, noticed and repaired a malfunctioning fixture over my bed without my even asking for it,” he said.

    Once home, Hughes made it a point to send a letter of compliment straight to TSH President and CEO Dr. John Wright to highlight his experience and commend him on the “respect the hospital holds for the people in its care.”

Share Your Experience With Us

Our mission is to provide an outstanding care experience that meets the unique needs of each and every patient. To do that, we need to hear from you.

You may receive a questionnaire in the mail about your stay at The Scarborough Hospital. By answering the questions and returning the form to us, you can help us continually improve the care we deliver to our patients. You can provide feedback at any time through the Patient Feedback Form on our website.

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