• Patient Believes Interprofessional Team Made a Big Difference in Her Improved Health
    Published May 14, 2013

    When Margaret Heldsinger was recently diagnosed with complex diabetes she was grateful for the opportunity to receive care at the new Centre for Complex Diabetes Care (CCDC) at The Scarborough Hospital.

    “It’s wonderful, absolutely wonderful,” says Margaret of the clinic’s services and staff. “They provide closer monitoring for my diabetes, but help with many other issues as well.”

    Although Margaret had support from her family doctor, she still found it difficult to navigate her way through the system. Now, in the CCDC, Margaret has access to a nurse practitioner, registered nurses, pharmacists, a social worker and a dietitian during the same visit so all her needs can be addressed at once.

    “The whole team together makes a big difference, especially the support from the social worker to help with the many emotional issues that accompany the disease,” says Margaret. “They even helped arrange for transportation and a chiropodist.”

    Margaret has been receiving care at the CCDC for about six months and has already achieved great success in managing her diabetes. She has lost about 30 lbs, is feeling much better, and with the education and resources provided by the clinic, she is able to manage longer between clinic visits.

    “The educational aspect of it is great, and is probably what has made the biggest difference” explains Margaret. “They also send me information in the mail and follow up after visits. I know I can call at anytime if I need help. They are easy to talk to and caring, and it’s great to know there are people there for you and who will coordinate support at anytime.”

    As a newly diagnosed diabetic, Margaret was initially referred to the Diabetes Education Clinic (DEC) at TSH, who, after assessing her needs, referred her to the CCDC.

    “I don’t know where I’d be today if it wasn’t for this clinic,” says Margaret. “It’s the best thing that could have happened to me.”

    The CCDC is a regional care delivery program established to assess and support patients with diabetes who have complex needs and require intensive short-term case management. It offers a single point of access to a specialized interprofessional team that includes nurse practitioners, registered nurses, social workers, pharmacists and registered dieticians.

    The Central East CCDC was established at the Central East Community Care Access Centre with three care delivery sites located at Peterborough Regional Health Centre, Lakeridge Health Whitby and The Scarborough Hospital, General campus.

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