Committed to Patient Privacy

Protecting your privacy is important to The Scarborough Hospital (TSH). The hospital is committed to ensuring that your confidential information is kept secure and will only be used for the purposes outlined below and in the notice on “Privacy of Personal Health Information” posted throughout the hospital.

What kind of information do we collect?

TSH collects information that is essential for providing quality health care to our patients. Some examples include, but are not limited to, name, telephone number, address, health card number, diagnosis, treatment, and medical and personal history.

What is your information used for?

TSH uses your personal health information for your direct care, the administration of the health care system, teaching and research, and to meet legal and regulatory requirements. Please refer to the notice on “Privacy of Personal Health Information” for a complete list of possible uses of your health information.

Do all TSH staff have access to patient personal health information?

No. Your personal health information is only accessed by the care team members involved in your care and the support staff who are required to access your personal health information for provision of your care. Hospital staff is bound by a strict confidentiality agreement that they must sign as part of their conditions of employment.

Do patients have the right to access their own information or health care record?

Yes. All patients have the right to access their own information or health care record. Please ask one of your health care providers how you can do this. If you have already left the hospital, please contact the Health Records Department to find out how you can access your personal health information.

There are a few exceptions to accessing your personal health information and there may be an associated cost. Staff in the Health Records Department can provide more details.

Health Records – General campus: 416-438-2911, ext. 6312
Health Records – Birchmount campus: 416-495-2438, ext. 2532

Can patients change the information on their health record?

You have the right to notify the Health Records Department if you believe information in your record is not accurate. No information can be removed however, new information can be added. Please complete the Change of Information form, and mail or fax to the appropriate campus:

  • c/o Health Records Department
    The Scarborough Hospital – General campus
    3050 Lawrence Ave. E.
    Scarborough, ON M1P 2V5
    Fax: 416-438-9447
  • c/o Health Records Department
    The Scarborough Hospital – Birchmount campus
    3030 Birchmount Rd.
    Scarborough, ON M1W 3W3
    Fax: 416-495-2562

The Health Records Department requires 30 days to process your request.

Can patients view other people’s health records?

No. You are only allowed to view your own health information. A legally designated substitute-decision maker for an incapable patient is allowed to view that patient’s health information.

Does TSH share personal health information with The Scarborough Hospital Foundation?

No. Your name and address only are provided to the Foundation to help with raising funds for patient care. Your monthly pledge, estate gift, donation and/or participation in fundraising helps to purchase much needed medical and surgical equipment, patient care items and improvements to patient units. You have the right to remove yourself from the list.

Does TSH sell or share patient health information to outside organizations?

No. TSH does not sell or share any of its patients’ personal health information to outside organizations.