What We Offer

The Scarborough Hospital (TSH) is committed to supporting a seamless transition for our patients when they leave the hospital. Our health care team works in collaboration with our community partners to support our patients and their families to identify and coordinate appropriate non-urgent transportation upon discharge from hospital.

Our patients may also require non-urgent transportation that requires additional support such as accessibility needs. We have arranged this through our non-urgent transportation provider, Voyageur.

Patients, families and substitute decision makers (SDMs) are responsible for arranging and paying for transportation upon discharge or during the patient’s stay, unless the patient requires medically necessary transportation as determined by the physician (i.e. transportation to an appointment in another facility related to ongoing inpatient care; or permanent transfer to another hospital).

Non-urgent, non-medically necessary transportation includes transportation to:

  • Home
  • Long-term care facility
  • Retirement residence
  • Rest home
  • Appointments booked prior to admission

TSH supports a practice for non-urgent patient transportation that is safe and fiscally responsible. Transport decisions are patient-centred and clinically driven, considering the patient’s medical stability and requirements for continuity of care throughout the transport.

Our health care team will work with our patients and families to review non-urgent transportation options and will share information related to their responsibilities throughout their admission or visit to the hospital.

Patients/family/SDMs will be advised by a hospital designate that they are to arrange and pay for non-urgent transportation by 8 p.m. the night prior to discharge. If transportation has not been confirmed by this time, non-urgent transportation will be arranged by the hospital and billed to the patient.

Patients discharged from the Emergency Department who do not have a transportation source will be informed that non-urgent transportation will be arranged by the hospital and billed to the patient/SDM.

Please note that every attempt is made to ensure patients understand their transportation responsibilities, and that their health care team is available to answer any questions you may have. If you have any questions, please contact Susan Lorimer, Patient Relations Facilitator, at 416-495-2701, ext. 5424.

The Central East Local Health Integration Network has also funded the Home At Last program, as well as other transportation services that can provide supports for aging patients and their families, including transportation.