• Released April 3, 2017

    Scarborough and Rouge Hospital (SRH) has released its Quality Improvement Plan (QIP) for the 2017-2018 fiscal year; an important tool to help the hospital measure its success at building upon the quality patient experience.

    “As the first QIP for SRH, this work sets the stage for establishing our newly-merged organization as a high-performing, patient-centred provider of quality care,” said Andrée Robichaud, SRH interim president and CEO. SRH was established on December 1, 2016, bringing together the Birchmount and General sites of The Scarborough Hospital (TSH) and the Centenary site of Rouge Valley Health System (RVHS).

    A QIP is a formal set of commitments aligned with system and provincial priorities that a healthcare organization makes to improve the quality of patient care through focused targets and actions. All hospitals in Ontario are required by the Ministry of Health and Long-Term Care to submit a QIP by April 1 of each year to Health Quality Ontario, the provincial advisor on quality healthcare.

    The development of SRH’s 2017-2018 QIP was guided by input from a wide range of those who both experience patient care and deliver it. More than 500 internal and external stakeholders were engaged in many ways, including:

    • Face-to-face interviews with 77 current patients and family members;
    • Focus groups, huddles, and interviews with 366 staff;
    • A survey for management and physician leaders that yielded 51 responses;
    • Community focus groups with 22 participants;
    • Health provider partners meetings with 12 participants; and,
    • Change idea workshops that involved 30 leaders and physicians and two patient and family advisors.

    As well, SRH conducted a retrospective analysis of the internal data from legacy TSH and legacy RVHS. This included patient complaints, compliments, and incident data, results from staff and patient surveys, as well as the accreditation reports from the onsite surveys conducted by Accreditation Canada at both legacy organizations in the fall of 2016.

    As a result of this extensive analysis and stakeholder engagement, sixteen priority indicators have been selected to enable the organization to measure how effectively it is addressing its quality issues and moving ahead with its quality improvement agenda. The QIP also outlines several change ideas that SRH will be implementing to address key areas of improvement. The hospital is committed to involving patients and families in the implementation and evaluation of these change ideas.

    The full QIP is available online at  and

    “Our 2017-2018 QIP is an integral first step in SRH’s quality improvement journey,” adds Robichaud. “We’ve set targets that are meaningful and achievable. Over the next year, we’ll continue to learn and share among our three sites to better define and standardize quality improvement processes and measurements and build on initiatives that are driving positive change.”

Share Your Experience With Us

Our mission is to provide an outstanding care experience that meets the unique needs of each and every patient. To do that, we need to hear from you.

You may receive a questionnaire in the mail about your stay at The Scarborough Hospital. By answering the questions and returning the form to us, you can help us continually improve the care we deliver to our patients. You can provide feedback at any time through the Patient Feedback Form on our website.

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