• The Scarborough Hospital Invites Community Residents To Participate In A Second Community Engagement Session
    Published January 13, 2015

    The Scarborough Hospital (TSH) invites community residents to participate in a second Community Engagement Session on Wednesday, January 28, 2015 as it continues its strategic planning process.

    The first community engagement session, which was held in October 2014, helped to inform TSH’s strategic planning process.

    “In this second session, we will be sharing with participants the draft strategic directions and goals that have been developed to date, as well as a summary of the session that took place last October,” says Robert Biron, President and CEO, TSH.

    “We want to hear from as many people as possible. There will be opportunity for those attending the session to discuss, provide feedback and share their perspectives. We will be taking these insights into consideration as we further refine our strategic directions and goals and develop the plan.”

    As part of this process, and in the spirit of engagement, TSH has been reaching out to all of its key stakeholders including staff, physicians, the TSH Foundation, volunteers, patients, provider partners, various community groups and community residents.

    Community Engagement Session Details
    Date:  Wednesday, January 28, 2015
    Time:  6:30 p.m. – 8:30 p.m.
    Location:  The Scarborough Hospital General campus, Lee Family Auditorium 3050 Lawrence Ave. E., Scarborough, ON

    Community members are asked to RSVP their confirmed participation via email to:

    Margret Warren at no later than Thursday, January 22, 2015.

    Light refreshments and parking passes will be provided.

    “We have had many successes at TSH and these have only been possible by a collective effort,” says Robert. “It is this collaborative spirit that will define our approach and solutions for the future.”

    A great number of these successes were born out of the strategic plan that TSH launched five years ago. This plan was an exceptionally important roadmap for the organization and a significant undertaking that included a new Mission, Vision and Values. Building on this achievement, two years later, TSH launched its Clinical Action Plan (CAP), which identified investment priorities in clinical services based on the changing needs of our community, while also incorporating the ‘ideal patient experience’ into every aspect of the hospital’s work.

    Since 2009, these plans have guided TSH’s daily activities and priorities, which have led to exceptional outcomes, innovations and awards for the hospital. Some of the many notable examples include:

    • A Chronic Disease Prevention Model that is helping to direct care in our Diabetes, Chronic Kidney Disease, Home Dialysis and Medicine programs;
    • A comprehensive Hospitalist Model for all acute adult inpatient units at both campuses;
    • An Exemplary Status rating from Accreditation Canada in 2013;
    • Achieving the lowest overall Emergency Department (ED) wait times among full service EDs in the Greater Toronto Area for 2013-2014;
    • Outstanding obstetrics outcomes, both among peer hospitals and province-wide;
    • A diversity framework and action plan that responded to the needs of our diverse community, including the opening of our innovative “Global Community Resource Centre”; and,
    • Three consecutive Gold Quality Healthcare Workplace Awards from the Ontario Hospital Association and the Ministry of Health and Long-Term Care, which recognizes our sustained focus on a healthy workplace, patient safety and quality of care.

Share Your Experience With Us

Our mission is to provide an outstanding care experience that meets the unique needs of each and every patient. To do that, we need to hear from you.

You may receive a questionnaire in the mail about your stay at The Scarborough Hospital. By answering the questions and returning the form to us, you can help us continually improve the care we deliver to our patients. You can provide feedback at any time through the Patient Feedback Form on our website.

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