Freedom of Information Office

We have established a Freedom of Information (FOI) Office to handle matters related to the Freedom of Information and Protection of Privacy Act (the Act). The office oversees implementation and administration of access and protection of privacy at the hospital.

TSH collects, uses, discloses and disposes of information for the purposes of operating the hospital in a manner that is consistent with the Act. TSH promotes access to information and transparency of its governance and decision making.



An Overview of FIPPA

The Freedom of Information and Protection of Privacy Act, R.S.O. 1990 (the “Act”) is a provincial legislation that came into effect on January 1, 1988. On January 1, 2012, hospitals in Ontario were added to the list of institutions to which the Act applies.

The Act has two main purposes:

  1. To provide the public a right of access to hospital information subject to limited exemptions; and
  2. To protect the privacy of individuals with respect to personal information about themselves held by hospitals and to provide individuals with a right of access to that information.

The Act applies to all records that came into the custody or control of the hospital on or after January 1, 2007. Upon request, certain records must be made available, in accordance with the Act.



Appeal Procedure to the Information and Privacy Commissioner of Ontario

Under the Act you may appeal any hospital decision regarding access or correction to Ontario’s Information and Privacy Commissioner within 30 days from the date of receipt of the letter denying your request. Make your appeal by writing to:

Information and Privacy Commissioner/Ontario
2 Bloor Street East
Suite 1400
Toronto, Ontario
M4W 1A8

Provide the Commissioner’s office with:

  • Your name, address and telephone number.
  • The Access Request Number (case file #) assigned to your request by The Scarborough Hospital.
  • A copy of the original request for information that was sent to The Scarborough Hospital.
  • The reasons for your appeal.

The appeal must be accompanied by the appropriate fee. Fees vary according to the nature of the request being appealed as follows:

  • $25, if the person appealing has made a request for access to a general record under subsection 24 (1) of the Act.
  • $10, if the person appealing has made a request for access to personal information under subsection 48 (1) of the Act.

If you have any questions about the access or appeal process, please do not hesitate to contact TSH’s FOI and Privacy Office.



Directory of Records and Personal Information Banks



Proactive Disclosure

The hospital proactively discloses large amounts of information available to the public on the hospital’s website. If you are unable to find the information you are looking for on the hospital’s website, it is recommended that you contact the FOI and Privacy Office for information you are looking for before making a formal request under the Act. An informal request will likely prove to be both faster and more cost-effective than going through the formal request process under the Act.


Executive Compensation Program

As required by the Excellent Care for All Act, a component of the compensation package for hospital executives is linked to quality improvement as identified in the board-approved annual Quality Improvement Plan. At the discretion of the Board, up to five percent of the executive’s base salary is at-risk, which is an amount or a portion thereof that may be repaid back to the hospital should the organization not achieve performance results associated with the quality improvement initiatives. In the case of the CEO and COS, the at-risk performance compensation is also tied to the achievement of annual goals and objectives which is assessed by the Executive Committee of the Board.

The quality improvement initiatives which have been specifically linked to executive compensation can be found in the hospital’s annual Quality of Care page.


Requesting Access to Information or Making Corrections to Personal Information

All requests must be made in writing by completing an Access/Corrections Request Form. Requests for Personal Health Records should be processed through the Health Records Department Form.

If you are making a request for general information, there will be an initial fee of $5. If the total cost of processing your request exceeds $100, you will be provided with a fee estimate before processing begins and you will be required to pay a deposit of 50% of the total processing costs before the hospital begins to process your request. For further information on fees and costs please refer to the Fee Schedule.

Send your request to:

Scarborough and Rouge Hospital
Freedom of Information and Privacy Office
2867 Ellesmere Road
Scarborough, Ontario
M1E 4B9
Attention: Freedom of Information and Privacy Coordinator

If you have further questions regarding the Freedom of Information or the Privacy Program at The Scarborough Hospital, or require further assistance with filing an FOI request, please contact the FOI and Privacy Office at