The Scarborough Hospital (TSH) is a Best Practice Spotlight Organization (BPSO) candidate, poised to be officially designated as a BPSO in 2018.

BPSOs are health care and academic organizations selected by the Registered Nurses’ Association of Ontario (RNAO) to implement and evaluate its internationally acclaimed best practice guidelines (BPGs). Evidence from these BPGs will be rolled into standards of practice across the hospital to improve patient experiences and outcomes.

Meet the faces of BPSO at TSH as they share what these guidelines mean for patients, the hospital, and the community through a BPSO Q&A series.


Danielle Scholtens, Lactation Consultant, Maternal Newborn and Child Care

Danielle (DS) has been working at TSH since July 2012. She supports the staff, helps families get off to a good start with breastfeeding, teaches breastfeeding classes, and supports the breastfeeding clinic across both sites.

On the Job

TSH: Did you always want to work in health care?

DS: Yes! I knew that health care was the place for me from a very young age. As a toddler, I assisted my grandmother with taking care of my sick aunt. While in high school I considered becoming a teacher, but after a challenging Grade 7 special education placement, I had to rethink that career path.

TSH: In your eyes, how does BPSO candidacy impact patient care?

DS: BPSO candidacy means we are delivering current, evidence-based care. We will all be patients at some point in time during our lives and so will our family members. When TSH becomes a BPSO, it will ensure that our friends and family are receiving the best possible care, making the community a healthier place to be.

TSH: What is the best professional advice you’ve ever received?

DS: Choose a career you love, and you will never have to work a day in your life!

Off the Clock

TSH: If you could have any super power what would you choose?

DS: I would have to choose the super power of healing.

Purna Hassan, Registered Practical Nurse, Family Maternity Centre

Purna (PH) provides post-partum care to new mothers and supports women who need help with breastfeeding. She joined the hospital in February 2015.

On the Job

TSH: Did you always want to work in health care?

PH: My first career choice was actually the Royal Canadian Mounted Police (RCMP)! I always had an interest in health care though and knew that if the RCMP did not work out, medicine/health care would be my second choice.

TSH: Why did you become a BPSO Champion?

PH: I wanted to learn how to teach the breastfeeding classes because our patients benefit so much from them. Danielle splits her time between our two campuses and sometimes patients need help when she is not here. I am very glad to be able to provide patients with valuable information on breastfeeding, as well as reassurance, when she is away.

TSH: In your eyes, how does BPSO candidacy impact patient care?

PH: When my patients get all the information regarding breastfeeding, I can see the difference it makes. We acknowledge that this is challenging and that we are there to support them. This motivates them to be calm and keep working at breastfeeding. Most importantly, their anxiety lessens, and they go home confident that they can breastfeed their babies. It gives me great joy to watch a mom latch her baby and enjoy the experience.

Off the Clock

TSH: Rules to live by:


  1. A) Smile, especially when you are in a bad mood.
  2. B) You don’t have to please everybody, just the ones that matter.

TSH: Name the first concert you ever went to.

PH: My sister and I went to see Spice Girls live! It was childhood dream come true.