The Scarborough Hospital (TSH) is a Best Practice Spotlight Organization (BPSO) candidate, poised to be officially designated as a BPSO in 2018.

BPSOs are health care and academic organizations selected by the Registered Nurses’ Association of Ontario (RNAO) to implement and evaluate its internationally acclaimed best practice guidelines (BPGs). Evidence from these BPGs will be rolled into standards of practice across the hospital to improve patient experiences and outcomes.

Meet the faces of BPSO at TSH as they share what these guidelines mean for patients, the hospital, and the community through a BPSO Q&A series.

Assessment and Care of Adults at Risk for Suicidal Ideation and Behaviour

Sue Gilbert, Clinical Resource Leader, Emergency and Urgent Care, and Clinical Day Unit

Sue (SG) has spent her entire 30-year nursing career with TSH. She spent her first five years in orthopaedics, before pursuing emergency nursing, a move that led her to experience a mix of pure adrenalin, joy, sadness, and many rewards along the way – and she hasn’t looked back since. Sue became the Clinical Resource Leader (CRL) for Emergency and Urgent Care, and the Clinical Day Unit, in 2011.

On the Job

TSH: Did you always want to work in health care?

SG: Ever since I was four years old I knew my calling was to become a nurse. If there was a program on late at night that had to do with health care, my father would wake me up to watch it because he knew how passionate I was to learn everything I could about becoming a nurse.

TSH: Why did you become a BPSO Lead?

SG: Working in the Emergency Department, I see so many individuals affected by mental health issues. Suicide is such a devastating event for everyone who is touched by the patient: family and friends, co-workers, and neighbors. I am passionate about being a part of such an important BPG that touches so many lives.

TSH: In your eyes, how does BPSO candidacy impact patient care?

SG: Being a BPSO candidate and implementing these RNAO BPGs truly speaks to our dedication to provide exceptional, patient-centred care to our diverse community, and solidifies our pledge to TSH’s Mission, Vision, and Values.

TSH: What is the best professional advice you’ve ever received?

SG: Follow the “grandmother rule”: treat everyone like you would want to see your grandmother being treated: with dignity, respect, and compassion.

Off the Clock

TSH: What is your favourite movie or book?

SG: Toy Story. All three of them.

TSH: Name the first concert you ever went to.

SG: Leif Garrett… I know, Google him.

Zehra Bana, Clinical Resource Leader, Mental Health

Zehra (ZB) worked in oncology and haematology for first few years of her career. Later, she received an opportunity to work in mental health and loved it. She also taught at Aga Khan University’s School of Nursing in Pakistan for about seven years. When Zehra moved to Canada in 2008, she continued her journey as a mental health nurse at Sunnybrook Health Sciences Centre for five years, before joining TSH in 2014.

On the Job

TSH: Did you always want to work in health care?

ZB: I was inspired by my grandmother, who was a midwife. She used to tell us stories about how this profession helped her survive being a widow and raising five kids during the war. My mother couldn’t complete her education because of war and migration, and she also motivated me to become a nurse.

TSH: Why did you become a BPSO Champion?

ZB: When it came to discuss which BPGs we should choose, I was sure we should work on suicide risk assessment and management. It is such an important area, and you can never say that you are perfect in what you do. It is very painful to see someone suffer to the extent that they decide to end their life. To me, suicide prevention is everyone’s responsibility.

TSH: In your eyes, how does BPSO candidacy impact patient care?

ZB: BPSO candidacy validates TSH’s commitment to provide evidence-informed care to our patients.

TSH: What is the best professional advice you’ve ever received?

ZB: Talk less, listen more.

Off the Clock

TSH: I love…

ZB: Reading and singing. (I am a bathroom singer though!)

TSH: If you could have any super power what would you choose?

ZB: Time travel, so I could go back to my childhood again.