The Scarborough Hospital (TSH) is a Best Practice Spotlight Organization (BPSO) candidate, poised to be officially designated as a BPSO in 2018.

BPSOs are health care and academic organizations selected by the Registered Nurses’ Association of Ontario (RNAO) to implement and evaluate its internationally acclaimed best practice guidelines (BPGs). Evidence from these BPGs will be rolled into standards of practice across the hospital to improve patient experiences and outcomes.

Meet the faces of BPSO at TSH as they share what these guidelines mean for patients, the hospital, and the community through a BPSO Q&A series.

Assessment and Management of Pain

Jennifer Rizan, Nurse Practitioner, Acute Pain Service

Jennifer (JR) has worked for TSH for nearly two years. She sees patients who are in pain after surgery, or when a team is caring for a patient with complex pain management needs. Her focus is ensuring that clinical practice at TSH incorporates the best research and evidence for pain management and that patients have access to appropriate pain management strategies.

On the Job

TSH: Did you always want to work in health care?

JR: I remember wanting to be a nurse or doctor when I was a young child. In high school, I thought it would be neat to be a funeral director, journalist, or physiotherapist. Then, when it came time to select universities, colleges, and programs, nursing emerged as the winner as I realized it opened the door to a plethora of career choices within the profession.

TSH: Why did you become a BPSO Lead?

JR: In health care it’s no longer good enough to say “we practice like this because that’s the way it’s always been.” BPSO is a great vehicle for executing evidence-informed practice in order to provide the best possible care for our patients.

TSH: In your eyes, how does BPSO candidacy impact patient care?

JR: With BPSO, TSH is making a commitment to enhance practice to ensure that patients are benefitting from the best care possible. For instance, Assessment and Management of Pain work involves developing a pain standard for the hospital. This means that clinicians are expected to meet basic pain assessment and management standards, such as screening a patient for the presence of pain when she or he is admitted to hospital.

TSH: What is the best professional advice you’ve ever received?

JR: Learn something new every day. It exercises the brain and keeps you curious.

Off the clock

TSH: What is your favourite movie or book? 

JR: My favourite movie is The Red Violin. It is a wonderful story about love transcending time and how easily we can be connected.

TSH: Name the first concert you ever went to.

JR: Madonna’s Blonde Ambition Tour.

Glencia Brookes-Dos Santos, Clinical Resource Leader (CRL), Tower 6 and Tower 7

Glencia (GB) has worked for TSH for nearly three years. As CRL for Medicine and Palliative Care, she works closely with the interprofessional team to support and promote quality care for our patients. Glencia also discusses the philosophy of care on the Palliative Care unit, as well as other options for care such as home palliation, with patients and their families. She also provides unit tours, makes referrals for community support, reviews external referral applications, and helps to reduce anxiety and the emotional tensions during this very crucial period.

On the job

TSH: Did you always want to work in health care?

GB: Along with a potential career in nursing, I considered following in my father’s footsteps in law enforcement. As a child, I wore his cop cap and carried his baton while marching around the house. This lasted for quite some time until I decided to follow in the career path of my aunt, who had a long nursing career in England.

TSH: Why did you become a BPSO lead?

GB: As a member of the interprofessional team, I want to ensure the right care for our patients. Good pain management is a vital part of the care and support we give to improve our patients’ quality of life. Acute or chronic pain can be detrimental to a person’s sense of well-being. I volunteered to be on the pain committee because I have seen the nagging consequences of pain.

TSH: What is the best professional advice you’ve ever received?

GB: Take hold of every opportunity to learn.

Off the Clock

TSH: I love…

GB: Cooking and travelling.

TSH: Early bird or night owl?

GB: Early bird – I pray to start my day off right, and I’m early to bed.