Each day, the hard working staff, physicians, and volunteers at The Scarborough Hospital work tirelessly to provide an outstanding care experience that meets the unique needs of each and every patient.
We regularly receive feedback through personalized letters, cards, and our online feedback form from patients and their family members thanking staff, physicians, and volunteers for the care and compassion they demonstrate each and every day. We take pride and appreciation in the positive experiences our community has at TSH.
Here are a few examples of gratitude that we would like to share with you:
- A former patient on the 4A Medicine unit at the Birchmount campus had nothing but positive things to say about all the staff he encountered during his extended stay in hospital. In particular, he recognized nurses Andrea, Sandy, Judy, and Svetlana for their professionalism and unwavering positivity. Additional praise was given to Dr. Mona Moosavian who fostered a healing environment that made him feel he was “safe at last.”
- A letter of thanks was received praising all staff, physicians, and volunteers at TSH for their dedication to the health and well-being of Scarborough. Here is an excerpt from the letter: “Thank you to all of you who have been so very kind and caring to me in my time of need. Your job is not an easy one. Your patients are sick, sometimes even in distress, and as supreme caregivers, you must ultimately help your patrons to focus on the healing power of the mind, body and spirit in conjunction with the current technology available to you. I applaud all of your marvelous caring and sensitivity, as well as your tremendous dedication. BRAVO TO YOU ALL!!!!”
- A patient who was referred to the CIBC Breast Diagnostic Assessment Unit through the Ontario Breast Screening Program praised the service she received after requiring a follow-up appointment to investigate an irregularity on an earlier scan. “Within a period of two and a half hours, the radiologist, Dr. Martin Schoichet, informed my family physician that the mammogram was normal. Needless to say, I was relieved [and] grateful for the speed and efficiency of the department.”
- Back pain, coughing, and a loss of appetite may not seem like much, but for a former patient at the General campus, they were the crucial first signs of a much larger issue. The patient claims, “TSH saved my life,” thanks to the rapid assessment and treatment performed by Dr. Susan Thouin and the entire team in the Emergency Department.
If you had an outstanding experience at The Scarborough Hospital and wish to share it with our staff, we encourage you to complete our online Patient Feedback Form. We will make sure that your kind words are passed along to those who worked hard to provide the very best care to you or your loved one.